1：Jake Knapp argued that in a design sprint, your prototype doesn’t have to be elaborate in order to learn what you need to know because .
答：what you most need to know is what users don’t understand about it
2：The structure of the Chinese culture is typical of integrate pluralism.
3：Idris Mootee defines the Design Thinking Method as a human-centric approach to innovation that is always focused first and foremost on .
答：understanding user needs
4：The reason we do user testing in the first place is not to ___ users, but to ___.
答：wow, gain actionable insights
5：When reframing a problem for a design challenge, it is important to consider deep framing which is .
答：a core set of values people use to guide their ways of seeing and being
6：The implementation phase of the design thinking method involves .
答：making ideas tangible
7：As Idris Mootee explains, when people are encouraged to think differently at work without fear of failure, the result is .
答：Both A B are correct.
8：Walt Disney was always adding little extras to his products and services, an approach to experience design he called .
9：When a design thinker works within a business to introduce new ideas it is called .
10：The Qing Dynasty was overthrown by the October Revolution led by Dr. Sun Yat-sen.
11：When constructing a vision board for your project, include some key words or phrases because .
答：textual elements make people pause and think#words set a tone and create excitement for your project
12：Best practice in UX design is to minimize cognitive load by avoiding visual clutter. But what is visual clutter?
13：We can describe the process of designing with empathy as a series of four phases including all of the following, except .
14：The different versions of creation myths roughly coincide with the ______ Age.
15：When designing for usability, what does memorability mean?
答：Ease with which users can recall how a system works.
16：a one-page document featuring sampled images, fonts, color palettes, and logos, used to communicate the style of a product.
17：Rohit Bhargava encourages trend trackers to regularly engage in moments of “quiet contemplation” so as to .
答：arrive at powerful insights from seemingly random elements
18：The strength of the 6 Hats method is how it promotes .
答：a careful examination of different facets of a problem
19：What is the “observer effect”?
答：Presence of the researcher causes users to modify their behaviours.
20：Framestorming involves .
答：brainstorming the problem you are seeking to solve, searching for new questions
21：At its basis, a trend is defined as .
答：a shift in culture, business or behaviour
22：are frustrating moments people have with the products and services in our lives.
23：Challenge mapping is designed to help teams escape “silo” thinking which can happen when .
答：team members focus solely on their own specializations/units
24：Why is creativity no longer a “nice-to-have,” and now a need-to-have attribute for organizations, according to Ben DeVries?
答：It enables rapid corporate innovation.
25：What is ideational fluency?
答：Total number of ideas generated to solve a problem.
26：In order to increase the speed of the service prototyping process, designers should seek what Stefania Passera called the .
答：optimum minimum setup
27：Which of the following is not a downside to prototyping with paper?
答：Costs virtually nothing to build.
28：“Your work is only as good as you feel,” said Hope Hall. This is because .
答：research shows there is a connection between happiness and creativity
29：When innovating, it is important to borrow ideas from analogous fields because .
答：innovation is always a multidisciplinary endeavour
30：Needfinding may involve the following kinds of user research: .
答：All of the above are correct.
31：Ideally, user testing helps to .
答：identify your blind spots and users’ pain points so you can eliminate both
32：If you don’t have access to talk to your users, you can always do this instead, UX expert Jon Peterson suggests, .
答：read online user reviews
33：Why is the design sprint compared to a learning laboratory?
答：Low-risk environment invites experimentation.
34：It is a good idea when pparing for your design sprint to .
答：do a mini research sprint, to gather information
35：Whether you use paper or pixels, the fidelity of your prototype can vary in three areas, including .
答：interactivity and visuals
36：curiosity leads to creative breakthroughs.
37：Delivering an extraordinary service experience may involve little extras such as all of the following, except .
38：Divergent thinking means ___ to come up with as many different ideas as possible.
39：The risk, when inventors skip user testing, is that they will create products and services that .
答：solve problems no one has or cares about
40：According to research by Professor David Aaker, people remember facts much better when they are .
答：part of a story
41：Today companies such as Netflix and Coursera are using ___ to determine user needs and to develop customer solutions, at scale.
42：Vision boards are intended to incite a memorable, emotional response for the audience.
43：How can you arrange for more happy accidents and coincidences in your life, according to MihalyCsikszentmihalyi?
答：Ensure you have unstructured time to let your mind wander.
44：Empathic research techniques help design thinkers discover new problems to solve.
45：When you are shadowing a user, it is best to be inconspicuous, and in fact it is essential that you are completely invisible to them.
46：To create “wow” for users, Mihaly Csikszentmihalyi advises, allow them to .
答：interact with peers
47：Because personas are fictitious, it is unnecessary to do a lot of research before creating them.
48：When developing your journey map, be sure to include all of the following except .
49：When tracking usability, researchers should pay close attention to .
答：how many errors users make, and if they are able to recover from them
50：Which of the following are three key tasks for a curator?
答：Acquisitions, Editing, Promotion
51：What do you put into the “see and hear” section of an empathy map?
答：Impssions people form about products based on user reviews.
52：To conduct a successful interview, you want to practice .
53：What makes it difficult for people to explain to design researchers about why they make the purchase and use decisions they do?
答：Habits and use patterns become invisible and normalized.
54：When you invest a lot of time to read news and other information sources about the problem you are seeking to solve, you will quickly build up a ___ that helps you recognize emergent ideas.
55：When you think creatively and analytically about a problem, you can be said to be using .
答：a whole-brain mindset
56：Which of the following is an essential question for challenge mapping?
答：What's stopping us?
57：The black hat thinker is consistently critical and negative about proposed solutions, which makes them seem to be .
58：All of the following are examples of “onstage” activities in a service blueprint, except .
答：employee training program
59：Because of their complexity, wicked problems can only be re-solved over and over again until they are finally solved once and for all.
60：The path to innovative design solutions begins by first .
答：asking new questions
61：At basis, convergent thinking is about creating connections, in other words, it involves .
62：Why does Jane Fulton Suri suggest that innovators “think with their hands”?
答：Building tangible models of your ideas pushes your thinking forward.
63：What is a timeboxed activity?
答：A task for which a fixed time period is allocated.
64：If you want to be more creative at work, start by prioritizing happiness.
65：Mind maps help design thinkers to communicate .
答：All of the above options are correct.
66：It is especially challenging to prototype future services offerings because it is hard to achieve .
67：Sample metric for user testing include all of the following, except .
68：Prototyping is always inspirational because even low-fidelity models are true works of art, Tim Brown argues.
69：Listening to the voice of your product is a way to .
答：arrive at new ideas for refreshing or retrofitting existing offerings
70：When you are deciding whether to prototype on paper or to build a digital model, consider whether ___ is important to your user testing process.
71：The way we frame an issue answers the question:
答：What is this about?
72：When mapping the user experience as part of a design sprint, you should indicate both .
答：pain points and wow moments
73：To conduct ethical user research, it is important you ask testers to sign a consent form to ensure .
答：they understand the purpose of the study